[android-developers] Re: Google Marketplace Chargeback Fee

And Google probably pays that fee to the credit card company. I don't
think that Google makes any money out of these chargeback fees. Again,
just do a google-search for "chargeback fee" to figure out what this
fee is.

These fees suck, but they are a part of the cost of doing business.

On Dec 29, 9:03 pm, Craigo <craig...@gmail.com> wrote:
> OK, so it's a fee charged by Google.  I hope they have to do some
> manual work or there is some external cost, when a chargeback occurs.
> And they are not just cashing in on our misfortune.
>
> On Dec 28, 3:57 pm, Streets Of Boston <flyingdutc...@gmail.com> wrote:
>
>
>
> > It a part of doing business using credit cards... usually these charge-
> > back fees are higher. Just do a google-search for "chargeback fee" to
> > see what it is and how much it usually costs.
>
> > For purchases under $10, Google automatically charges back the
> > customer's credit card in case of dispute. For purchases over $10,
> > Google does an 'investigation'.
>
> > When a 'charge back' fee is levied, it means that the customer
> > complained to his/her credit-card company that a purchase wasn't made
> > in his/her name and the purchase was fraudulent. There is nothing you
> > can do about it, except for terminating your Google Checkout account.
>
> > On Dec 27, 10:06 pm, Craigo <craig...@gmail.com> wrote:
>
> > > Surely it isn't a "fine"?
>
> > > Why would the I (the developer) be "fined" for a customer complaining
> > > that the Google Marketplace incorrectly charged them?  I have nothing
> > > to do with charging, AFAIK, I haven't done anything wrong (I didn't
> > > request any charging or refund, the Marketplace just did it upon the
> > > customers request)?
>
> > > On Dec 27, 5:43 pm, André <andre.rab...@googlemail.com> wrote:
>
> > > > I don't complain because I didn't care yet. Refunding within the first
> > > > 24h after purchase is free of charge and the user can do this on his
> > > > own. Sometimes I get mails about refunds and I redirect the customer
> > > > to the official Google Checkout website. Never got any complaints
> > > > after that.
>
> > > > After the 24h have passed there's a "fine" if you're refunding a
> > > > customer's purchase. This is called the chargeback fee you're speaking
> > > > about.
>
> > > > Best,
>
> > > > -- Andréhttp://android.rabold.org
>
> > > > On 27 Dez., 00:47, Craigo <craig...@gmail.com> wrote:
>
> > > > > Hi,
>
> > > > > I'm trying to understand the Google Marketplace Chargeback Fee.
>
> > > > > A customer complained they did not authorize a charge from the Google
> > > > > Marketplace for my app, and they got a refund.  I have no problem with
> > > > > this.
>
> > > > > However, Google then stings me with a $3 Chargeback Fee.  I don't
> > > > > understand why?  Has the $3 fee come from the credit card company, and
> > > > > Google are just passing it on to me?
>
> > > > > Note:  There is a closed post on this, but I didn't see anyone explain
> > > > > the fee:http://groups.google.com.au/group/android-developers/browse_thread/th...
>
> > > > > Cheers.- Hide quoted text -
>
> > > - Show quoted text -- Hide quoted text -
>
> - Show quoted text -

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