[android-developers] Reducing 1 star ratings for IM; strategies

So the biggest complaint I'm getting is "doesn't work" when it works just fine. Usually this is because the user can't be bothered to read the dev site which has installation instructions (among other useful info).

Obviously I'm looking for ways to help the "low end" users understand what they need to do to enable it.

Has anyone deployed an IM with an accompanying start menu app that gives them the lowdown?

Can the IM settings be adjusted via an app?

Does it work for you in reducing 1 star ratings because someone doesn't understand what they need to do?

I haven't tried to do this yet, but I thought I'd ask before reinventing the wheel.

- Brill

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