[android-developers] User can purchase other apps but not mine?

Hi all,

I just got an odd email from a prospective customer...

"So, I have tried to download numerous times from US android phone and
have card declined. Google account works ffine for other apps is this
a common issue"

Looking at the checkout it appears his card has been declined
repeatedly, and he's tried updating the details but to no avail. I'd
normally assume he'd made some kind of user error or had something up
with his card, but he states that it's working for other apps.

I've mailed him back to clarify it's actually other purchases that
work, not just free downloads, but in the mean time has anyone seen
this happen before and/or know anything I can do to fix it? (App is
called 'TouchTag' if that helps?)

Thanks,
Adam

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