Re: [android-developers] Re: In-App Billing always fails with “Reason: Took too long to deliver”

4 февраля 2012 г. 18:17 пользователь Nikolay Elenkov <nikolay.elenkov@gmail.com> написал:

On Sat, Feb 4, 2012 at 7:18 AM, John Coryat <coryat@gmail.com> wrote:
> Seeing that too on a couple of orders. Not a huge number though. A couple
> today.
>
> Bad deal that. I also see the same users trying again and hitting the same
> error.

It's been said that the cause of this is payment gateways failing to respond
withing the allotted time.

Interesting. It seems plausible.

 

Apparently they increased the Google
checkout timeout,
but it still happens. While this may be unavoidable,

Unavoidable?

Does the rest of the world's e-commerce suffer the same failures?

 

at least the
message should
be made more understandable, i.e., describing the real problem.

Yes, that'd be great if it happened - and its counterpart with regular app purchases "Cancellation requested from phone".

Not telling users that "the seller canceled your order" would also be good, as that'd spare me the angry emails from users asking why I took their money and keep canceling their orders.

Can't imagine I'm the only one getting these.

How long will it take for Google support to mention this issue to the management?

For Google product management to realize it's a real nuisance that needs to be fixed?

For Google engineering team to change a few text literals? 

But that's only half the story.

When this happens, some users get stuck unable to retry by placing a new order, with Market saying "You already have a pending order for this item".

This last item is listed on the known issues page, so the good part is, it's possible to refer users there -- the bad part, it's been there for a month and a half, and the issue is much older than this.

 -- Kostya

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