Sunday, October 28, 2012

Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts

Google takes the 30% of every sold app and has a billionaire business, and cannot support its developers!? There are no excuses. If the staff members aren't enough to support the developers even in critical issue they must hire more engineers.
 

Il giorno domenica 28 ottobre 2012 07:56:56 UTC+1, Zsolt Vasvari ha scritto:
You have to realize they have hundreds of thousands apps in Google Play, with probably many tens of thousands developers.   It's impossible to support everyone effectively.

But there should be an option for timely, paid support for those developers who are willing to pay for it, and such support should be extended to developers from whom Google has earned a significant revenue.

What Google doesn't seem to realize, that for some developers, like me, selling apps is their livelihood.  A screw up on somebody's part, mine or Google's, could literally have me find myself sleeping under a bridge, with no recourse.



On Sunday, October 28, 2012 4:15:44 AM UTC+8, Silvio Marano wrote:
I get another answer from the (un)assistance service

REQ  1143185470
<< Please make sure you are using the latest copy of the Licensing server. If you have not updated your code in a while, please upgrade to the latest version here: http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl

If you are still having trouble, please run adb tool as described here:
http://developer.android.com/tools/help/adb.html

After resolving any errors returned, please let us know if you are still having trouble. Include the bugreport (adb bugreport > ~/mybugreport.txt) into your reply to help us investigate the issue further.>>


In the next answer probably they tell me to restart the computer an try again. -_-"

Is this a good assistance? An user reports a serious problem four times saying the test that they could do to see how the problem is in the license server and they continue to give standard answers without any control to the issue and totally ignoring the issue description...

No words. 


Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto:
That sounds about right.
Ian


On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano:
The ticket number? Is the number #1143185470 in the email subject?!

Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto:
I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint.


On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano:

I have already used this form three days ago... Their answer?

<<Thank you for your email. Please note that we are unable to assist with application development and testing questions.

If you're looking for information regarding development issues, please visit our Android Developer site>>

I have tried to report again the issue but haven't answered anything.

Totally absurd...
 

Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto:
This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number.

In many cases, it's not "google engineers" who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first.


On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev <kman...@gmail.com> wrote:
 2012/10/26 Silvio Marano:
> There aren't others specific address to contact google engineers? Since
> nobody of the people active in the forum seems have access to the google
> license server management, is impossible to fix this issue without Google
> intervention.
> I cannot re-publish the app with another package name saying to the previous
> buyers "I'm sorry LVL server doesn't works re-buy my app". In the hope that
> the bug doesn't happen again.
>
> It's a shame.
>
>
> Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha
> scritto:
>>
>> 2012/10/26 Silvio Marano:
>>
>> > Analogous problem... Another strange thing? With another package name
>> > everything works. Seems that for some reason the LVL server suddenly
>> > decided
>> > to not respond to specific package names.
>> >
>> > I have tried to contact Google with no success.
>>
>> That's ok, you'll get used to it.
>>
>> -- K
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