[Rails] French sentences appearing weird in Rails Website

I have a Rails app. One of my clients is importing French Text which
is appearing weirdly. Check below example:

1. str = "--- \nFrench: \"3. Combien de r\\xC3\\xA9gions y a-t-il
au Cameroon?\"\nEnglish: 3. How many regions are there in Cameroon?\n"

Can someone assist please?

I am thinking on following lines:

2. str = str.gsub('"', '')

3. **Need to add a line which replaces \\ in the str above to just
\**

4. str = str.force_encoding("iso-8859-1")

5. str = str.encode('UTF-8')

In step 3, I was thinking of something like

str = str.gsub(/\\\\/, "\\")

OR somehow if possible push output of puts or a similar function back
to str example:

> puts str

---

French: 3. Combien de r\xC3\xA9gions y a-t-il au Cameroon?

English: 3. How many regions are there in Cameroon?

but even that works. Can someone please assist?

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