[android-developers] Re: How to diagnose a force close remotely?

Perfect! I'll try to set this up with the user.

Poking around a little bit more I suspect (I'll confirm it w/the Log
Collector) that the crash is occurring because the user updated from a
copy protected version of my app to a non-copy protected version.
Apparently this shouldn't be a problem, but I just read that some 1.5
devices are having trouble (said user is on 1.5):

http://www.google.com/support/forum/p/Android%20Market/thread?tid=77bbcfd915ba5bbb&hl=en

So I think that in order to save this user's data (which again is
payroll data and therefore critical) - I'll need to somehow pluck the
database file (SQLite3) off of his device and insert it into a
development build to access his data.

Since his original version is copy protected I'm guessing this means
that his phone must be rooted? This is a lot to ask of the user and
I'd love to hear of a better approach if anyone has any ideas?

Thanks!

On Jun 14, 3:24 pm, Mark Murphy <mmur...@commonsware.com> wrote:
> On Mon, Jun 14, 2010 at 6:16 PM, Brad <bradfull...@gmail.com> wrote:
> > If I could see the output of the log (as from logcat), I'm sure I
> > could diagnose the problem, but the user is not technical and cannot
> > use a shell.  Is there a way to access the user's log from within the
> > phone?  Or can someone recommend a better approach?
>
> Long-term, you can use Flurry or DroidDrop or any one of a few dozen
> frameworks that will send you crash logs. There is even one built into
> Android, at least for newer devices and applications installed from
> the Android Market.
>
> http://www.androidguys.com/2009/11/16/diagnosing-sporadic-errors/
>
> Short term...Android Log Collector, maybe?
>
> http://code.google.com/p/android-log-collector/
>
> --
> Mark Murphy
> CommonsWare
> mmur...@commonsware.comhttp://commonsware.com

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